• GENERAL CONDITIONS
• RIGHT OF WITHDRAWAL
• CUSTOMER SERVICE
• RETURN OF GOODS
• GOODS DELIVERY
All prices displayed are VAT including and are excluded shipping costs.
Commercial sale invoice will be in paper form and will be included inside the package containing the ordered products.
All products proposed by MCR srl are covered by original manufacturer warranty of two years for lock of conformity within the meaning of LD 24/02.
Are not guaranteed the damages caused by misuse and we are not responsible for direct or indirect damages resulting from improper use of products we sell.
If you want to avail of warranty of a product purchased you have only to contact our customer service.
RIGHT OF WITHDRAWAL
• MCR srl offer to its customers the money back warranty.
The law (d.leg. 206/2005) established a time to exercise the right of withdrawal, quantified in 14 days by the receipt of goods.
Take advantage from this warranty is simple, just read the following procedure: send an email to email@example.com within 14 days by the receipt of the goods.
This communication must to contains the product’s code you want to return and Data Bank (IBAN CODE) of your account in order to allow any transfer.
Within ten days by the exercise of the withdrawal right, the customer has to send the products to the following address:
STRADA MONTANARA 12/A
43124 PARMA (PR)
The products should not have been used, they must to be in the same conditions as they were at the moment of the delivery, and returned in the original properly packed box, which should not be damaged outside in anyway.
Finally, note that in no event we will accept pack in cash or carriage.
To exercise the right of withdrawal or returned goods, you can also choose between these possibilities:
1. Replacement of the goods with other similar or equal /greater amount.
2. Money refund (indicate the extremes of a bank account of postal, CIN, ABI, CAB CODE, Account number, account holder); The refund concerns product price (not shipping costs) and it will be made within 30 days by the receipt of the returned goods.
Shipping costs for the return are charged to customer.
Attention, products shipped outside the limits, without the requirements of the above, may not be refunded.
Monday/Friday - 9.00 to 13.00 / 15.30 to 19.30
Saturday - 09.30 to 13.00
Sunday - Closed
0521/964722 from Italy
+39 0521/964722 from foreign countries
RETURN OF GOODS
“Return your goods easily at home”
[ONLY FOR ITALY] You can return the article easily from your home..In this way you can avoid to find a method to ship your article, with tiring loss of time.
Return goods service of BRT arrive immediately at your home.
The amount will be deducted from the refund which will be made within 14 days by the receipt of the goods, under the conditions specified in General Information and issued along with the regular credit note.
FIXED COST OF SERVICE € 7,50
ADDITIONAL OF € 8,00 FOR DISADVANTAGED AREAS
ADDITIONAL OF € 10,00 FOR SICILY, CALABRIA, SARDINIA
The customer who prefer not to follow this method will be pleased to send products to the following address:
STRADA MONTANARA, 12/A
43124 PARMA (PR)
Where we ship:
We ship in all peninsula, Isles included.
We ship in all intracee countries.
We do not ship:
in all NO intracee countries.
Shipping costs and delivery
Shipping costs are applied, if due, at the moment of the delivery.
The amount of the shipping costs will be calculated according to the method of delivery, weight and destination.
The charges will be calculated and indicated in the cart when you place the order.
Delivery charges ( only for Italy )
*for package under 10 kg and max 150 cm size
*for package over 10 kg and till 30 kg the transport is for € 13,00
Areas with increase transport
*for goods with discount, we apply € 6,00
so a total of € 13,00,inclused € 5,00 for disadvantaged zip
Vi ricordiamo che per le spedizioni in Italia i contributi spese variano da un minimo di € 6,00 ad un massimo di 20,00 € a seconda del servizio scelto e dal volume della spedizione.
*for foreign countries:
ESTONIA € 28,00
LATVIA € 28,00
LITHUANIA € 28.00
POLAND € 28.00
CZECH REP € 23.00
SLOVAKIA € 23.00
SLOVENIA € 26,00
HUNGARY € 26.00
ROMANIA € 20,50
BULGARIA € 25.00
AUSTRIA € 16.00
BELGIUM € 18.00
LUXEMBURG € 18.00
FRANCE € 18.00
GERMANY € 16.00
GREECE € 35.00
HOLLAND € 18.00
EIRE € 29.00
ENGLAN € 24.00
SPAIN € 20.00
DENMAR € 20.00
PORTUGAL € 29.00
FINLAND € 28.00
SWEDEN € 24.00
For delivery with special needs, you can contact us by email writing to firstname.lastname@example.org or putting your request in NOTE area when you place the order.
We remember you that shipping cost for Italy vary from € 0.00 to € 30,00 depending on the requested service.
For foreign shipping we apply the conditions which you find in “Shipping costs”
Tracking for Italy: If you want to know where your goods are, you have to go on http://www.brt.it/it/index.do
Time and method of delivery in Italy
The goods should be delivered in 2/3 days by the moment of the order.
Mcr reserves a working day to procure the goods, package them and carry out the necessary administrative procedures.
Starting from this day you have to add the time taken by the courier to the delivery...time and modes vary depending on the courier used.
Not consider Saturday, Sunday, holiday and any other disruption force majeure such as natural disaster or strike accidents.
Time and method of delivery in intracee countries
If you want to know delivery time for Intracee Countries you have to go to http:/www.dpd.com/ and choose your countries.
To know which company ship in your country and time and method of delivery you have to go to http://www.brt.it/it/download.do?path=/cms-web/upl/doc/Tempi_resa_DPD_IT.pdf
To know in every moment where your order is, you have to go to www.dpd.com
What to do at the delivery of goods
To make our service more efficient please control the packaging condition when you receive the goods.
If the package is damaged, please pick up the package with reserve, so near the signature you have to write “received with reserve – damaged package”.
If the package is severely damaged so as to have also caused damage to the contents inside, reject it and put on the shipping document “goods refused – damaged package”.
Any dispute must be raised immediately to the courier otherwise the product will be well delivered.
The invoice or bill, contained in the pocket outside the package , must be conserved as a valid document for the guarantee.
In cases where the recipient result repeatedly absent, in case the is provided a wrong or incomplete address or any other case that is note caused by our responsibility, and ultimately lead the opening of a stock, all additional costs will be charged to the customer.
BRT EXPRESS COURIER
Delivery is made within 48/72 hours ( 72 for Basilicata ,Calabria, Islands)
If requested, at the moment of the order, we can send an email to the customer with confirmation of departure from our warehouse.
With the reference wrote in this email, you can enter in the website www.brt.it and put order number in the appropriate field, in the home page.
On the other hand, if you are in a foreign country, you have to enter in DPD website, select your country and indicate your order number.
If no one is present at the moment of the delivery, the courier will leave a notice and will attempt the delivery the next day.
To unlock a stock or to have any other type of information you can contact the closest branch to your area clicking on this link: http://www.brt.it/assistenza_clienti/filiali.do
Products in the website are all ready for delivery.
However, the customer acknowledges the remote possibility that at the time of the order, some article may not be longer available for sale.
In this case, after the order confirmation, MCR will inform the customer with an email and the order will be considered cancelled.
TABLE OF SHOES SIZES
english baby 3 3,5 4 4,5 5 6 7 7,5 8,5 9,5 10,5 11
european baby 18 19 20 21 22 23 24 25 26 27 28 29
boy and girl (UK) 8,5 9,5 11 11 12 13 14 1 1,5 2 3 3,5 4 4,5 5 5,5 6 6,5 7 7
boy and girl (EU) 26 27 28 29 30 31 32 33 34 35 36 36,5 37 37,5 38 38,5 39 40 40,5 41
woman/boys and girls (UK) 1 2 3 3,5 4 4,5 5 5,5 6 6,5 7,5 7 7,5 8
woman/boys and girls (EU) 34 35 36 36,5 37 37,5 38 38,5 39 40 40,5 41,5 41 42
man (UK) 5 6 6,5 7 7,5 8 8,5 9 9,5 10 10,5 11 12 13
man (EU) 38 39 40 41 41,5 42 42,5 43 43,5 44 45 46 47 48
How to find products in the web site
In the home page's top menu we have divided products in categories and subcategories so that is simple to find the desired product and also have a overview of related products.
Keep an eye out and take advantage of areas dedicated to the best sellers and special offers or promotions, in particular periods of the year.
Once you have found an article you like, click on it to see the leaflet with the main features, select the size you want, and then click on “add to cart” to put the item in your shopping cart.
In case you do not find the product you can contact us by email, fax or phone, we will be glad to provide you the information you need
Settlement of disputes
All disputes arising in relation to interpretation validity and performance of this contract will be settled be the Court of Parma.
MCR accept these form of payment
Italy: Paypal, Bank transfer, Postapay,
Foreign countries: Paypal (American express, Visa, Mastercard,), Bank transfer
Your card details are managed by Paypal which is specialized in on-line payment. Information is encrypted using encryption systems which prevent the use by third parties and they are sent directly to our bank. Our staff is not able to see these details.
After the payment it’s possible to send the goods to another address different by order holder address.
The amount will be charged when the debits done and it will be accounted at the moment of the delivery.
If the item ordered cannot be dispatched, the amount will be automatically accredited again.
Bank transfer payment
The goods are shipped only after verifying that the amount has been credited in our bank account.
Account holder: MCR srl
IBAN: IT08 W 05034 12705 0000 0000 0892
SWIFFT CODE: BAPPIT21511
From foreign countries
Account holder: MCR srl
Credit institute: Banco Popolare Società Cooperativa ag. N. 5 - Parma
COUNTRY CODE: IT
EUROPEAN CIN: 08
ACCOUNT NUMBER: 0000 0000 0892
IBAN: IT08 W 05034 12705 0000 0000 0892
SWIFFT CODE: BAPPIT21511
The causal to write on the bank transfer have to state: order number, customer name and surname.
The amount is accredited on our bank account after 3/5 working days.
If we haven’t receive the payment after 8/10 days, the order will be eliminated.
We don’t accept payment by check or postal bulletins.